1. Introduction
This Privacy Policy explains how [Your Company Name] ('we', 'us', or 'our') collects, uses, discloses, and protects your information when you visit our website https://www.celestinoveiga.com and use our free and premium services, including project development and SAAS offerings. By accessing or using our services, you agree to this Privacy Policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
a. **Information You Provide to Us Directly:** This includes information you submit through registration forms, service requests, or other interactions. This may include: * **Basic User Information:** "Name, email address, password, country, preferred language, and profile picture." * **Contact Information:** "Phone number, mailing address." * **Payment Information:** "Details required for processing payments for premium services, such as credit card numbers (processed by third-party payment processors) and billing address." * **Project Details:** "Information provided for custom project development, including project descriptions, requirements, and communication history."
b. **Information Collected Automatically:** When you access and use our services, we may automatically collect certain information about your device and usage patterns. This information helps us analyze trends, administer the site, track users' movements, and gather demographic information for aggregate use. This may include: * **Device and Usage Information:** "IP address, device type, operating system, browser type and version, referring URLs, pages viewed, time spent on pages, and clickstream data." * **Location Information:** "Approximate geographical location based on your IP address." * **Cookies and Tracking Technologies:** "Information collected through cookies, web beacons, and similar technologies (as described in Section 6)."
a. **Information You Provide to Us Directly:** This includes information you submit through registration forms, service requests, or other interactions. This may include: * **Basic User Information:** "Name, email address, password, country, preferred language, and profile picture." * **Contact Information:** "Phone number, mailing address." * **Payment Information:** "Details required for processing payments for premium services, such as credit card numbers (processed by third-party payment processors) and billing address." * **Project Details:** "Information provided for custom project development, including project descriptions, requirements, and communication history."
b. **Information Collected Automatically:** When you access and use our services, we may automatically collect certain information about your device and usage patterns. This information helps us analyze trends, administer the site, track users' movements, and gather demographic information for aggregate use. This may include: * **Device and Usage Information:** "IP address, device type, operating system, browser type and version, referring URLs, pages viewed, time spent on pages, and clickstream data." * **Location Information:** "Approximate geographical location based on your IP address." * **Cookies and Tracking Technologies:** "Information collected through cookies, web beacons, and similar technologies (as described in Section 6)."
3. How We Collect Information
We collect information through various methods, including:
a. **Direct Interactions:** When you register for an account, subscribe to premium services, submit a project request, contact customer support, or participate in surveys.
b. **Automated Technologies or Interactions:** As you interact with our website, we automatically collect Technical Data about your equipment, Browse actions and patterns. This is collected by using cookies, server logs and other similar technologies. "For example, our web servers may log your IP address when you visit our site."
c. **Third Parties or Publicly Available Sources:** We may receive personal data about you from various third parties and public sources. "For instance, we may receive data from analytics providers like Google Analytics, and payment processors like PayPal, regarding your transactions and site usage."
a. **Direct Interactions:** When you register for an account, subscribe to premium services, submit a project request, contact customer support, or participate in surveys.
b. **Automated Technologies or Interactions:** As you interact with our website, we automatically collect Technical Data about your equipment, Browse actions and patterns. This is collected by using cookies, server logs and other similar technologies. "For example, our web servers may log your IP address when you visit our site."
c. **Third Parties or Publicly Available Sources:** We may receive personal data about you from various third parties and public sources. "For instance, we may receive data from analytics providers like Google Analytics, and payment processors like PayPal, regarding your transactions and site usage."
4. Use of Your Information
We use the information we collect for various purposes, including to:
a. **Provide and Maintain Services:** To operate, deliver, and maintain our free, premium, project development, and SAAS services. This includes creating and managing your account, providing access to content, and facilitating service delivery.
b. **Process Transactions:** To process payments for premium services and manage your subscriptions.
c. **Improve and Personalize Services:** To understand how you use our services, develop new features, personalize your experience, and improve the quality and relevance of our content and offerings.
d. **Communication:** To send you service-related notifications, updates, security alerts, and support messages. "This may include responding to your inquiries or providing project status updates."
e. **Marketing and Promotional Purposes:** To send you marketing communications about our services, offers, and news that may be of interest to you, where permitted by law and in accordance with your preferences. You can opt-out of these communications at any time.
f. **Analytics and Research:** To perform data analysis, conduct research, and gather statistical information for business intelligence and reporting.
g. **Security and Fraud Prevention:** To detect, prevent, and address technical issues, fraud, or other illegal activities, and to protect the security and integrity of our services.
h. **Legal Compliance:** To comply with applicable laws, regulations, legal processes, or governmental requests.
a. **Provide and Maintain Services:** To operate, deliver, and maintain our free, premium, project development, and SAAS services. This includes creating and managing your account, providing access to content, and facilitating service delivery.
b. **Process Transactions:** To process payments for premium services and manage your subscriptions.
c. **Improve and Personalize Services:** To understand how you use our services, develop new features, personalize your experience, and improve the quality and relevance of our content and offerings.
d. **Communication:** To send you service-related notifications, updates, security alerts, and support messages. "This may include responding to your inquiries or providing project status updates."
e. **Marketing and Promotional Purposes:** To send you marketing communications about our services, offers, and news that may be of interest to you, where permitted by law and in accordance with your preferences. You can opt-out of these communications at any time.
f. **Analytics and Research:** To perform data analysis, conduct research, and gather statistical information for business intelligence and reporting.
g. **Security and Fraud Prevention:** To detect, prevent, and address technical issues, fraud, or other illegal activities, and to protect the security and integrity of our services.
h. **Legal Compliance:** To comply with applicable laws, regulations, legal processes, or governmental requests.
5. Sharing and Disclosure of Information
We may share and disclose your information in the following circumstances:
a. **With Service Providers:** We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing ("PayPal"), website analytics ("Google Analytics"), hosting, customer support, email delivery, and marketing assistance. "These providers are obligated to protect your information and use it only for the purposes for which it was shared."
b. **For Legal Reasons:** We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations (e.g., in response to a subpoena or court order), protect and defend our rights or property, prevent fraud, protect the safety of our users or the public, or against legal liability.
c. **Business Transfers:** In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
d. **With Your Consent:** We may share your information for any other purpose with your explicit consent.
e. **Aggregated or De-identified Data:** We may share aggregated or de-identified information that cannot reasonably be used to identify you. "For example, we may share trends in website usage with partners."
a. **With Service Providers:** We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing ("PayPal"), website analytics ("Google Analytics"), hosting, customer support, email delivery, and marketing assistance. "These providers are obligated to protect your information and use it only for the purposes for which it was shared."
b. **For Legal Reasons:** We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations (e.g., in response to a subpoena or court order), protect and defend our rights or property, prevent fraud, protect the safety of our users or the public, or against legal liability.
c. **Business Transfers:** In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
d. **With Your Consent:** We may share your information for any other purpose with your explicit consent.
e. **Aggregated or De-identified Data:** We may share aggregated or de-identified information that cannot reasonably be used to identify you. "For example, we may share trends in website usage with partners."
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use the following types of cookies:
a. **Strictly Necessary Cookies:** Essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
b. **Analytical/Performance Cookies:** Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. "We use Google Analytics for this purpose."
c. **Functional Cookies:** Used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
d. **Targeting/Advertising Cookies:** These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. "We may also share this information with third parties for this purpose."
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We use the following types of cookies:
a. **Strictly Necessary Cookies:** Essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
b. **Analytical/Performance Cookies:** Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. "We use Google Analytics for this purpose."
c. **Functional Cookies:** Used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
d. **Targeting/Advertising Cookies:** These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. "We may also share this information with third parties for this purpose."
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
a. **Access Your Information:** You have the right to request access to the personal information we hold about you.
b. **Rectify Your Information:** You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
c. **Erase Your Information (Right to be Forgotten):** You have the right to request the deletion of your personal information under certain circumstances.
d. **Restrict Processing:** You have the right to request that we restrict the processing of your personal information under certain conditions.
e. **Object to Processing:** You have the right to object to our processing of your personal information under certain conditions.
f. **Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
g. **Withdraw Consent:** Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us using the information in the 'Contact Us' section. We will respond to your request in accordance with applicable data protection laws, such as GDPR for European users and other mandatory laws based on your origin. "We will verify your identity before fulfilling your request."
a. **Access Your Information:** You have the right to request access to the personal information we hold about you.
b. **Rectify Your Information:** You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
c. **Erase Your Information (Right to be Forgotten):** You have the right to request the deletion of your personal information under certain circumstances.
d. **Restrict Processing:** You have the right to request that we restrict the processing of your personal information under certain conditions.
e. **Object to Processing:** You have the right to object to our processing of your personal information under certain conditions.
f. **Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
g. **Withdraw Consent:** Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us using the information in the 'Contact Us' section. We will respond to your request in accordance with applicable data protection laws, such as GDPR for European users and other mandatory laws based on your origin. "We will verify your identity before fulfilling your request."
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. "Generally, we retain user account information for the duration of your active account and for a reasonable period thereafter for backup and audit purposes." When we no longer need to process your personal data for the purposes set out in this policy, we will delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. Data Security
We are committed to ensuring the security of your information. We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. "These measures include encryption of data in transit (SSL/TLS) and at rest, regular security audits, access controls, and firewalls." We use a secure database for storing all user data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
10. International Data Transfers
Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. "Our primary servers and data storage are located in [Dummy Location, e.g., the European Union / United States]."
If you are a European user, we comply with GDPR and other mandatory laws related to international data transfers. When transferring personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as using "Standard Contractual Clauses (SCCs) approved by the European Commission" or relying on "adequacy decisions" where applicable, to ensure your data is treated securely and in accordance with this Privacy Policy.
If you are a European user, we comply with GDPR and other mandatory laws related to international data transfers. When transferring personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as using "Standard Contractual Clauses (SCCs) approved by the European Commission" or relying on "adequacy decisions" where applicable, to ensure your data is treated securely and in accordance with this Privacy Policy.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers and terminate the child's account. "During registration, we ask users to confirm they are 13 years or older, and our terms of service clearly state this restriction."
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the 'last updated' date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
By email: "privacy@yourcompany.com"
By visiting this page on our website: "https://www.celestinoveiga.com/contact"
By mail: "[Your Company Address, e.g., Rua Fictícia, 123, 3030-000 Coimbra, Portugal]"
By email: "privacy@yourcompany.com"
By visiting this page on our website: "https://www.celestinoveiga.com/contact"
By mail: "[Your Company Address, e.g., Rua Fictícia, 123, 3030-000 Coimbra, Portugal]"